Shipping
How long does it take for my order to ship?
Standard shipping for orders in the contiguous US takes 2-4 business days, excluding holidays.
At this time we do not ship internationally.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
Do you ship internationally?
Unfortunately we are not shipping internationally at this time.
What are shipping restrictions for my order?
We currently only use USPS for delivery, but can ship UPS if requested.
What forms of payment do you accept?
We accept the following forms of payment:
PayPal
Visa
MasterCard
Discover
American Express
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store.
Although if you already have a PayPal account you may use it.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Returns & Exchanges
What is your return policy?
Our goal is 100% customer satisfaction.
Returns are accepted within 30 days from the shipped date.
To obtain return authorization information, please contact customer service at 845-726- 3598 or
[email protected]
Please have the following information ready when requesting a return:
Order Date / Order Number / Item #
If a product is defective, it may be exchanged for a new product, which will be
shipped to you at no additional charge.
If you have further questions please contact us.
Returns or exchanges should be mailed to:
Starrider Equestrian
PO Box 457
Westtown, NY 10998
